Jharkhand Rajya Gramin Bank Customer Care Number

Imagine a bank that not only understands the financial needs of rural India but also provides unparalleled support to ensure your banking experience is smooth and stress-free. That’s exactly what Jharkhand Rajya Gramin Bank (JRGB) delivers! As one of the largest Regional Rural Banks in Jharkhand, JRGB has been a lifeline for millions, offering a wide range of services backed by exceptional customer care. Whether you’re facing an issue with your account, need help with online banking, or have an ATM-related query, the Jharkhand Rajya Gramin Bank customer care number is your gateway to instant solutions.

In this well-optimized blog post, we’ll take you on an exciting journey through JRGB’s customer care services as of May 2025. With a sensational yet educational tone, we’ll explore the bank’s history, the importance of its customer support, how to contact them, and much more. Whether you’re a JRGB account holder in Ranchi, Deoghar, or any of the 24 districts of Jharkhand, this comprehensive guide will empower you with all the information you need to resolve your banking queries effortlessly. Let’s dive into why JRGB’s customer care is a game-changer for rural banking in Jharkhand!

Introduction: Why Jharkhand Rajya Gramin Bank Customer Care Matters

In the heart of Jharkhand, where rural landscapes meet the aspirations of millions, Jharkhand Rajya Gramin Bank stands as a pillar of financial empowerment. Established on April 1, 2019, through the amalgamation of Vananchal Gramin Bank and Jharkhand Gramin Bank, JRGB has grown into a banking giant with 446 branches across all 24 districts of Jharkhand. Sponsored by the State Bank of India and jointly owned by the Government of India, Government of Jharkhand, and SBI, JRGB is committed to serving rural and semi-urban communities with a wide array of financial products.

But what truly sets JRGB apart is its dedication to customer satisfaction. The Jharkhand Rajya Gramin Bank customer care number is more than just a helpline—it’s a lifeline for account holders seeking quick resolutions to their banking woes. From balance inquiries to ATM complaints, JRGB’s customer care team is available to assist 24/7, ensuring that no query goes unanswered. In this blog post, we’ll uncover the various ways to contact JRGB customer care, the services they offer, and why their support is crucial for a seamless banking experience in 2025.

A Brief History of Jharkhand Rajya Gramin Bank

Formation and Growth

JRGB’s journey began on April 1, 2019, when the Government of India, under the provisions of the Regional Rural Banks Act of 1976, merged Vananchal Gramin Bank (sponsored by SBI) and Jharkhand Gramin Bank (sponsored by Bank of India). This amalgamation created a stronger, more efficient bank capable of serving Jharkhand’s diverse population. Headquartered at Market Place, 3rd Floor, Zila Parishad Bhawan, Ranchi (PIN-834001), JRGB operates under the ownership of the Ministry of Finance, Government of India, with a shareholding structure of 50% (Government of India), 35% (State Bank of India), and 15% (Government of Jharkhand).

Today, JRGB boasts 446 branches and eight regional offices in Ranchi, Singhbhum, Hazaribagh, Giridih, Gumla, Deoghar, Godda, and Palamau. The bank’s massive penetration in rural areas makes it a trusted financial partner for farmers, small business owners, and individuals across Jharkhand.

Vision and Mission

JRGB’s logo, featuring green leaves symbolizing agricultural growth and an orange wheel representing economic progress, reflects its mission to foster integrated economic development in Jharkhand. The bank’s commitment to purity, trustworthiness, and innovation is evident in its customer-centric approach, making its customer care services a cornerstone of its operations.

Why JRGB Customer Care is Essential in 2025

The Role of Customer Care in Rural Banking

In rural and semi-urban areas of Jharkhand, where access to digital banking may be limited, customer care plays a pivotal role in bridging the gap between the bank and its customers. Many JRGB account holders rely on customer support for basic tasks like balance inquiries, passbook updates, and loan applications. The Jharkhand Rajya Gramin Bank customer care number ensures that even those in remote areas can access banking services without visiting a branch.

Addressing Modern Banking Challenges

As of May 2025, the banking landscape is evolving rapidly, with digital services like UPI, NEFT, RTGS, and mobile banking becoming the norm. However, this transition also brings challenges—technical glitches, fraud concerns, and confusion over online transactions. JRGB’s customer care team is equipped to handle these modern issues, providing guidance on internet banking, ATM complaints, and more, ensuring a seamless experience for all customers.

Jharkhand Rajya Gramin Bank Customer Care Numbers: How to Reach Out

JRGB offers multiple customer care numbers to address various banking needs. Here’s a detailed list of contact options available in 2025:

1. General Customer Support

Toll-Free Number: 0651-2210095
This number is ideal for general inquiries, such as account balance checks, loan applications, or branch-related queries. The customer care team is available Monday to Friday from 10 AM to 4 PM and on Saturdays (except the 2nd and 4th Saturdays) during the same hours.

2. ATM and Transaction Complaints

Toll-Free Numbers:
- 1800-532-7444
- 1800-833-1004 (Alternate for ATM complaints, 24/7)
- 1800-123-6230 (Another alternate for ATM complaints, 24/7)
  These numbers are dedicated to resolving ATM-related issues, such as failed transactions, card blocks, or cash withdrawal problems. The 24/7 availability ensures that customers can get help anytime, day or night.

3. Balance Inquiry via Missed Call

Missed Call Number: 651-220-2120
JRGB account holders can check their account balance by giving a missed call to this number from their registered mobile number. After the call disconnects, an SMS with the balance details will be sent to the registered number.

4. Other Contact Options

Email Support: While JRGB’s official website does not list a specific email for customer care, you can reach out via the contact form on their website (jrgbank.in) for non-urgent queries.
Branch Visits: For in-person assistance, visit any of JRGB’s 446 branches across Jharkhand. The head office in Ranchi is also available for escalations.

Services You Can Access Through JRGB Customer Care

JRGB’s customer care team offers a wide range of services to ensure a hassle-free banking experience. Here’s what you can expect:

1. Account Balance and Mini Statement

Balance Inquiry: Call 651-220-2120 for a quick balance check via SMS, or use the toll-free number 0651-2210095 to speak with a representative.
Mini Statement: Through mobile banking or net banking, you can access your recent transactions. Customer care can guide you on how to activate these services.

2. ATM and Transaction Support

Resolve issues like failed ATM withdrawals, card blocks, or transaction disputes using the dedicated toll-free numbers (1800-532-7444, 1800-833-1004, or 1800-123-6230).
Assistance with IMPS, RTGS, NEFT, and UPI transactions, which are supported by all JRGB branches.

3. Loan and Account Queries

Get information on loan applications, eligibility, and repayment schedules.
Assistance with opening savings or current accounts, including required documents and procedures.

4. Online Banking Support

Guidance on activating and using JRGB’s internet banking and mobile banking services.
Help with login issues, password resets, and transaction troubleshooting.

5. Complaint Resolution

Register complaints about fraudulent transactions, account discrepancies, or service issues.
Track the status of your complaint through the customer care team.

How to Check Your JRGB Account Balance: Step-by-Step Guide

JRGB offers multiple ways to check your account balance, ensuring convenience for all customers. Here’s how you can do it:

1. Via Missed Call

Dial 651-220-2120 from your registered mobile number.
Disconnect after one ring.
Wait for an SMS from JRGB with your account balance.

2. Through Mobile Banking

Apply for mobile banking services at your nearest JRGB branch.
Download the JRGB mobile app and log in using your credentials.
Check your balance directly on the app’s dashboard.

3. Via Internet Banking

Visit the official JRGB internet banking portal (inb.jrgb.in).
Log in with your credentials.
Your account balance will be displayed on the dashboard.

4. Through ATM

Visit any JRGB ATM with your debit card.
Insert your card, enter your PIN, and select the “Balance Inquiry” option.
Your balance will be displayed on the screen.

5. Customer Care Support

Call 0651-2210095 during working hours (Monday to Friday, 10 AM to 4 PM; Saturdays, 10 AM to 4 PM, except 2nd and 4th Saturdays).
Provide your account details to the representative, who will share your balance.

JRGB’s Digital Banking Services in 2025

JRGB has embraced digital transformation to make banking more accessible for its customers. Here’s a look at the digital services you can access and how customer care can assist:

1. Internet Banking

JRGB’s internet banking portal (inb.jrgb.in) allows you to manage your account, transfer funds, and pay bills online.
Customer care can help with login issues, transaction failures, or setting up the service.

2. Mobile Banking

The JRGB mobile app offers features like balance checks, mini statements, and fund transfers.
Contact customer care to activate mobile banking or troubleshoot app-related issues.

3. UPI and Payment Services

JRGB supports UPI transactions, allowing you to pay or collect money directly from your account.
Use the Paytm app to check your balance by linking your JRGB account and entering your UPI PIN.

4. SMS Alerts

While JRGB does not currently offer balance checks via SMS, you can enable SMS alerts for transactions through your branch or customer care.

Why JRGB Customer Care Stands Out

1. 24/7 Availability for ATM Complaints

With dedicated toll-free numbers (1800-532-7444, 1800-833-1004, 1800-123-6230) available 24/7, JRGB ensures that ATM-related issues are resolved promptly, even outside regular banking hours.

2. Rural-Focused Support

JRGB’s customer care team is trained to assist rural customers, many of whom may be unfamiliar with digital banking. Their patient, multilingual support in Hindi and local languages makes banking accessible to all.

3. Quick Resolution

Whether it’s a balance inquiry or a transaction dispute, JRGB’s customer care team is known for its efficiency, ensuring quick resolutions to keep customers satisfied.

4. Multiple Contact Channels

From toll-free numbers to missed call services, JRGB offers various ways to reach out, catering to the diverse needs of its customers.

Challenges in Accessing JRGB Customer Care and How to Overcome Them

1. Limited Working Hours for General Queries

The general customer care number (0651-2210095) operates only during banking hours, which may be inconvenient for some.

Solution: Use the 24/7 ATM complaint numbers for urgent issues or opt for digital banking services like the mobile app.

2. Lack of SMS Balance Inquiry

Unlike some banks, JRGB does not currently offer balance checks via SMS.

Solution: Use the missed call service (651-220-2120) or check your balance through mobile or internet banking.

3. Rural Connectivity Issues

In remote areas of Jharkhand, poor network connectivity can hinder access to customer care.

Solution: Visit a nearby branch or ATM for assistance, or use internet banking when connectivity improves.

Recent Updates on JRGB Customer Care in 2025

As of May 2025, JRGB has made strides to enhance its customer care services:

Extended Support for Digital Banking: With the rise in digital transactions, JRGB has expanded its customer care team to provide dedicated support for online banking issues.
Pension Amendment Regulation: On November 11, 2024, JRGB issued Circular No. 105 2024-25, amending its employees’ pension regulation, reflecting the bank’s commitment to its workforce, which indirectly improves customer service quality.
Empanelment of Auditors: JRGB extended the empanelment of retired officers as concurrent auditors until March 29, 2025, ensuring better oversight and service reliability for customers.

Tips for a Seamless Experience with JRGB Customer Care

Keep Your Details Ready: When calling customer care, have your account number, registered mobile number, and other details handy for quick verification.
Use the Right Number: For ATM issues, use the 24/7 toll-free numbers (1800-532-7444, 1800-833-1004, or 1800-123-6230) instead of the general support line.
Leverage Digital Tools: Activate mobile and internet banking to reduce dependency on customer care for basic tasks like balance checks.
Visit a Branch for Complex Issues: For queries like loan applications or account openings, visiting a branch may be more effective.

Conclusion: Connect with Jharkhand Rajya Gramin Bank Customer Care Today

The Jharkhand Rajya Gramin Bank customer care number is your key to unlocking a world of hassle-free banking in Jharkhand. Whether you’re in the bustling streets of Ranchi or the remote villages of Palamau, JRGB’s customer care team is ready to assist with a smile, ensuring that your financial needs are met with efficiency and care. From 24/7 ATM support to balance inquiries via missed calls, JRGB has made banking accessible and convenient for all its customers in 2025.

Don’t let banking queries hold you back—reach out to JRGB customer care today at 0651-2210095 for general inquiries, or use the toll-free numbers 1800-532-7444, 1800-833-1004, or 1800-123-6230 for ATM complaints. With JRGB by your side, you’re not just a customer—you’re part of a community that’s driving economic growth in Jharkhand, one satisfied account holder at a time.